We are open and operating within COVID-19 social distancig Guidelines. 

All of our technicians wear masks when entering customers homes & sanitize tools and equipment in between appointments.

We ask that all customers abide by social distancing protocol during scheduled appointments to keep everyone safe. 

Dear Valued Customers,
The Sliding Door & Window Repair Service Family would like to notify our customers and vendors of how we are handling concerns regarding the Coronavirus (COVID-19)
As new information is being released daily, we are closely monitoring the situation and abiding by all State, Federal, and CDC guidelines in reference to the Coronavirus (COVID-19).  This being said, we are still maintaining daily operations to provide service to our valued customers. 
To ensure the health and safety of our customers, technicians and employees the following steps are being taken. 
  • Our office is reaching out to all scheduled appointments in advanced to ensure that customers are still comfortable keeping appointments.
    • Customers will receive a confirmation call Two days in advance, the day before, and when the technician is in route. This provides the customer multiple opportunities to cancel the appointment, with the option of rescheduling when they are ready.
    • If customers express concerns about proceeding with appointments, we will temporarily cancel appointments to be rescheduled at a later date when customers feel more comfortable.
    • Please be ensured that if any of our technicians are feeling unwell, we will reach out to scheduled appointments to cancel until further notice while we take the appropriate steps to self-quarantine per CDC guidelines. 
 
  • All of our staff is taking sanitation extremely seriously at this time. 
    • Our technicians have been required to sanitize their hands before and after each appointment.
    • Technicians will refrain from shaking hands with homeowners at this time while they keep an appropriate distance, abiding by social distancing guidelines as currently suggested by CDC.
    • Our technicians have been instructed that if they reach an appointment and feel that the homeowner is ill, or it is an unsafe working environment during this time, they will inform the customers of the following.
      • “We appreciate all of our valued customers and are doing our part to ensure the best health and safety practices for our community. As we must abide by the current CDC guidelines, we prefer to use an overabundance of caution at this time, and would like to reschedule your appointment for a later date”
    • After each appointment our Technicians are required to pull the work trucks over at a designated area to properly clean and sanitize all tools in workbags, and the main cabin of the vehicles with anti-bacterial cleaning supplies.  – After which the technicians are to wash their hands and sanitize appropriately.
      • Please be aware this extra step in sanitization is being implemented for everyone’s well-being and could potentially effect arrival times of technicians. We politely request that everyone be understanding during this time, as we are doing all we can to ensure health and safety everyone in the community.
    • In addition to the sanitation of our work trucks & equipment, we are maintaining strong sanitation precautions within our office & warehouse daily.
 
  • In the event of illness or exposure within our staff. 
    • We are closely monitoring the health of our staff with daily check ins.
    • We have prepared our office staff with the ability to work from home. 
      • Unfortunately, field techs will be unable to work from home as they preform onsite work.
    • All of our employees have been required to report any feeling of illness to management. 
    • All of our employees are aware of the protocols and systems in place to ensure everyone’s overall health.
    • In the event that one of our staff has fallen ill, we will implement self-quarantine throughout the company 
      • If this happens all appointments will be canceled until further notice
      • Appointments will be rescheduled at a later time, once all staff are safe and a clean bill of health is ensured. 
 
As the SDWRS family is a part of the network of small businesses in the community, we would like to encourage our customers to help support small businesses when possible and shop local. In addition to our duty to society to keep the Coronavirus (COVID-19) at bay, it is within our hands to help support our communities’ businesses during this difficult time.  
 
Stay Healthy,
 
The Sliding Door & Window Repair Service Family 

What Illinois is Doing

Current Information from the Governor's Office

Government Response to Coronavirus

Find the latest Information regarding the governments response to COVID-19

Coronavirus.gov

All information and resources provided by the government to assist during this time

How to Protect Yourself

Information on how to protect yourself provided by the CDC

COVID-19  Guidelines

Information of The President's  Coronavirus Guidelines for America

What Does Social Distancing Mean?

Information provided by the Johns Hopkins Medical explaining Social Distancing 

Contact slinding door and window repair service company!

Family Owned and Operated

Since 2008

Call: (847) 757-5776

Text: (224)539-6177

Email: Info@Sdwrs.Net

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